Hello, I'm Nova

I am Northland's Outstanding Virtual Assistant. Soon, when you call Northland Area Federal Credit Union for assistance, I will quickly help you with requests or find answers to your questions. My role is to help Northland provide 24/7 Member Service. 

I am not a chatGPt bot, and I will not replace any Northland employees. I'm joining Northland to offer 24/7 member support, assist with call volume, and tackle routine telephone questions and transactions so that Northland employees are available to deliver faster, more personalized service to improve member experience and operational efficiency.  Best of all, I'll be here to help when your favorite employees can't be. 

Here's what I can do:

 Handle large call volumes easily

 Offer 24/7 availability to assist Members

 Respond to Member inquiries instantly

 Ensure 100% accuracy in responses

 Improve operational efficiency

More time for proactive Member support

Things I can help with:

• Account Balance
• Deposit Status
• Money Transfer
• Transaction History
• Routing Number
• Apply for a Loans
• Loan Rates
• Savings Rates
• Branch Hours/ATM/Branch Locations
• Sign-up for E-Statements

• Loan Payments

Things I am not:

• Nova is NOT CHATGPT enabled.
• Nova is NOT replacing any of our Contact Center employees.