If your wallet has been lost or stolen, take the following actions:

• Call Northland at 989-739-1401 so we can take action to help protect your accounts.

• Call the three major credit reporting agencies and ask them to immediately place a Fraud Alert by name and Social Security number. The alert means any company that checks the credit knows that information was stolen and they have to make contact by phone to authorize new credit.
  • 800-525-6285  Equifax
  • 888-397-3742  Experian
  • 800-680-7289  TransUnion

• Notify the SSN national fraud hotline 800-269-0271

• Cancel active credit cards
  • 800-828-3901 VISA
  • 800-991-4961 VISA after hours/weekends
  • 800-627-8372 MasterCard

• File a police report the same day, if at all possible, in the jurisdiction where the wallet was stolen.
• Visit northlandcu.com/protect-myself for more information.

To help protect our members from fraud, NAFCU passwords must be changed at least once every 12 months. We strongly recommend using unique passwords for all of your login sites.

Passwords  must be 8-32 characters long, contain at least one letter, one number, and one special character. Special characters allowed: !"$%&(*)+,/;=?{\}^_'{|}`

Multi-Factor Authentication, or MFA, is an additional layer of security added to Digital Banking and Bill Pay services. It helps us to verify your identity to ensure that only you have access to your account.

Phishing is the act of sending an email that falsely claims to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.

The email directs the user to visit a website where they are asked to update personal information, such as passwords and credit card, social security, and account numbers that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information. Northland does not request this type of information through email.

Identity Theft resources

Vishing is the telephone equivalent of phishing. Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit. Northland does not initiate calls or texts to our members requesting this type of information.

Learn more Identity Theft.

Time is of the essence. Notify all creditors and financial institutions to protect your accounts. First steps and additional resources.